A booking is valid only once you receive a confirmation message or email from NinhBình.travel stating the service, date, number of guests and price.
Some services require a deposit or prepayment. The amount and payment deadline are stated in your booking confirmation.
Each service (hotel, tour, ticket, transfer) has its own change and cancellation terms set by the provider. The exact terms are shared before you pay. Please let us know about any change or cancellation as early as possible.
Any refund is calculated according to the confirmed terms and returned to the account you paid from.
If bad weather, natural disasters or official decisions prevent a service from going ahead, we will help you reschedule or arrange support according to the provider's policy.
This policy may be updated; please review it before each booking.
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